▪ Introduction
At Outils-Gadgets, customer satisfaction is our top priority. We commit to providing quality products and reliable service at every stage of your shopping experience.
However, if a product does not meet your expectations or has a defect, we have established a simple, transparent, and fair return and refund policy to guide you through the process. We invite you to read the conditions described below carefully.
1. Return Period
⏱ You have a period of 30 calendar days from the date of receipt of your order to submit a return request.
Any request made after this period unfortunately cannot be accepted, unless otherwise specified by specific legal provisions or an exceptional agreement from our customer service.
2. Conditions for Accepting Returns
✨ New Product
- ✓ Be unused;
- ✓ Be in its original condition;
- ✓ Be returned in its original packaging whenever possible;
- ✓ Include all accessories, manuals, and provided items;
- ✓ Show no damage caused by improper handling.
📦 Unpacked Product
Certain products may be opened solely to verify their compliance. However, they must remain in a condition that allows for immediate resale or restocking.
🚫 Products Not Eligible for Return (Exclusions)
3. Defective, Damaged, or Incorrect Products
Despite all our precautions, a product may occasionally arrive damaged, exhibit a manufacturing defect, or not match the order.
// Please contact our customer service by providing:
4. Right of Withdrawal
In accordance with applicable distance selling regulations, individual retail customers can exercise their right of withdrawal within legal timeframes without providing any justification.
To submit a withdrawal request, simply contact us at: contact@outils-gadgets.com.5. Step-by-Step Return Procedure
Step 1: Contact our customer service at contact@outils-gadgets.com (Name, Order No., reason).
Step 2: Request validation by our team and receipt of return instructions.
Step 3: Shipment of the parcel carefully packaged to avoid any damage during transit.
Step 4: Receipt, physical inspection, and final approval by our logistics team.
6. Return Shipping Fees
🟢 Fees 100% Covered by the Seller
When the return is due to a defective product, a delivery error, an incorrect item, or damage caused during transport.
🟡 Fees Borne by the Customer
Returns for personal convenience (change of mind, order mistake). Restocking fees of up to 10% of the item amount may be applied in accordance with legislation.
7. Return Inspection
Every return undergoes a thorough inspection (overall condition, functionality, presence of accessories, compliance). Once the inspection is complete, we will notify you of the acceptance or rejection.
8 & 9. Refund Policy and Timeframes
After validation, the refund is processed using the original payment method within an average timeframe of 7 business days.
⚠️ 10. Delayed or Missing Refund
If after checking your account, contacting your banking institution, and your payment processor you still cannot find the transaction, contact us immediately at contact@outils-gadgets.com.
11 & 12. Exchanges and Transport-Damaged Packages
Exchanges remain subject to stock availability. We strongly recommend inspecting your package immediately upon delivery, taking photos, and refusing or reporting the damage immediately to the carrier.
contact@outils-gadgets.com
https://outils-gadgets.com